Legal
Commerce Disclosure
Specified Commercial Transactions Act (特定商取引法に基づく表記)
- Company name
- DREAMAX Co. Ltd.
- Representative
- Lam Wai Man (Representative Director)
- Company address
- 4-chome-3-21, Koenminamiyata, Higashisumiyoshi Ward, Osaka-shi, Osaka, Japan 〒546-0024
- Phone number
- 090-2586-5748
- Email address
- info@dreamax.co.jp
- Rental fees
- As listed on the rental page.
- Additional fees
- Handover at Kansai International Airport (KIX) and anywhere in Osaka city is free; the customer pays the tolls and fuel for that leg. A pickup or return outside business hours (08:00–20:00) costs ¥2,000 (excluding tax) per started hour, counted separately for the pickup and the return. An extra fee may apply to pickup at a location outside Osaka city.
- Refund policy
- As listed in the Cancellation Policy.
- Pickup time
- Customers can pick up the car between 08:00 and 20:00 on the first day of the rental period, at Kansai International Airport (KIX), in Osaka city, or at our office. Pickup from 00:00 to 07:30 and return from 20:30 to 23:30 are also available, with the out-of-hours fee above.
- Payment methods
- Credit cards or bank transfer.
- Payment period
- The rental fee is paid in full when you book. The security deposit is paid together with it if you book 14 days or fewer before pickup. If you book on our website by credit card 15 or more days before pickup, the deposit is charged automatically to the same card 10 days before pickup (the deposit due date); we email you the amount, the due date and the last four digits of the card on each day from 3 days before the due date until the due date, and you can pay earlier or with a different card. If the automatic charge fails, please pay by 3 days before pickup. If you cannot pay by then for any reason, contact us before the deadline. If the deposit is still unpaid by the deadline and you have not contacted us, the booking may be treated as cancelled by you on the deposit due date and the cancellation policy applies (8–14 days before pickup: 70% of the rental fee refunded) (Rental Terms, Articles 4(6) and 10-3). Where we arrange a different payment method with you (e.g. bank transfer), the timing we give you applies.
Cancellation Policy
| Date of cancellation | Refund |
|---|---|
| More than 15 days prior to pickup | Full refund |
| 8–14 days prior to pickup | 70% of the rental fee |
| 4–7 days prior to pickup | 50% of the rental fee |
| 3 days or fewer prior to pickup | No refund |
All refunds are subject to a service charge of 4% of the total amount.
When the cancellation is on us — e.g. the vehicle becomes unavailable or another customer completes a booking for the same dates first — you receive a 100% refund with NO processing fee.
^ If the cancellation request is made outside of our opening hours, it will be considered a next-day cancellation.