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Guidelines of

Dealing with accidents​

​Check our insurance coverage and roadside assistance 

​Insurance Coverage

​ ​Insurance Compensation of your rented car

Types ​Compensation Amount Limit
​Bodily injury ​Unlimited per person 
(including automobile liability insurance)
​Property damage ​Unlimited per accident 
(​A ¥50,000 fee will be incurred for liability exclusion)
​Vehicle damage ​Up to ¥5,000,000* per accident 
​(A ¥50,000 fee will be incurred for liability exclusion)
​Personal injury ​Unlimited per passenger (only during the ride)

* ​​Any damages for which insurance payments are not made and damages exceeding the compensation limit will be fully borne by the borrower or driver.

​​Cases Not Covered by Insurance Compensation

  • ​
    When the rental period is extended without permission.
  • When ​there is no proof of an accident issued by police.
  • ​Accidents caused by unlicensed driving, driving under the influence of alcohol, or driving while under the influence of drugs.
  • Any other violations to our rental agreement.

​  ​Accident
  1. ​​First, rescue the injured and move the vehicle to a safe location to avoid danger. Set up warning lights.
  2. ​If there are injured persons, contact 119, and report the accident to the police by calling 110 to file an accident report.
  3. ​Do not handle accident claims by yourself. If you settle the case privately, you may not receive insurance coverage and could be responsible for the full costs.
  4. ​Explain the details of the accident and contact our staff to discuss the next steps.
Ambulance/ Fire Engine​
​ 119
Police Station
​ 110
​  Roadside Assistance
  • Japan Automobile Federation (JAF) provides road service through its nationwide network of bases 24 hours a day, 365 days a year. 
​ ​06-6455-0123 (Kansai Call Centre) ​ 0570-00-8139 (Navi Dial*)

* It will connect to the nearest JAF call centre, but it may not work with some IP telephones and International calls.

  • Key services:
    - Towing car 
    - Flat tires
    - Wheel in ditch
    - Dead battery
    - Fuel outage
    - Keys locked in car
 jaf official website  ​
​Non-Operation Charge
  • Non-Operation Charge (NOC) is a compensation system for suspension of business. It is the amount the customer pays to the car rental company as compensation for business for the period when an accident/ theft/ breakdown/ contamination, etc. occurs while using the rental car and the car requires repair or cleaning. ​​
  • In any of the above cases, the car rental contract will be automatically terminated. Any payments made towards car rental or any other costs will be non-refundable, and no replacement car will be provided.
Fee
​Able to be driven back to the designated location ​¥20,000
​Unable to be driven back to the designated ​location ¥50,000

Copyright © DREAMAX Co., Ltd.
株式会社ドリマックス 

〒​546-0024 日本 大阪府 大阪市 東住吉区
公園南矢田 4丁目3番 21号

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