1. The lessor (hereinafter referred to as “the Company”) shall rent out the rental vehicle (hereinafter referred to as “the Rental Car”) to the lessee in accordance with these Rental Terms (hereinafter referred to as “the Terms”), and the lessee shall rent the vehicle from the Company. Any matters not stipulated in the Terms shall be governed by applicable laws or general practices.
2. The Company may respond to special agreements provided they do not conflict with the spirit of the Terms, laws, administrative directives, or general practices. In the event of any special agreements, such agreements shall take precedence over the Terms.
1. The lessee may apply for a reservation for the Rental Car by indicating the vehicle class, rental start date and time, rental location, rental period, return location, driver, the need for child seats or other accessories, and other rental conditions (hereinafter referred to as “Rental Conditions”) in accordance with the Terms and the separately defined price list, using a method prescribed by the Company.
2. Upon receiving a reservation application from the lessee, the Company shall, in principle, respond within the limits of the Rental Cars available. In such cases, unless otherwise specifically approved by the Company, the lessee shall pay the prescribed reservation deposit.
If the lessee wishes to change any of the Rental Conditions stipulated in #1 of the previous article, they must first obtain the consent of the Company.
1. The lessee or the Company may cancel the reservation using a method prescribed separately.
2. If more than one hour has passed from the reserved rental start time without the rental agreement (hereinafter referred to as "Rental Agreement") being concluded, the reservation shall be deemed cancelled.
3. If the reservation is cancelled due to the lessee's convenience, the lessee shall pay a cancellation fee as separately prescribed.
4. If the reservation is cancelled or the Rental Agreement is not concluded due to the Company’s convenience, the Company shall refund the received reservation deposit.
5. In the event that the Rental Agreement is not concluded or the reservation is cancelled due to reasons beyond the control of both the lessee and the Company (such as accidents, theft, failure to return, recalls, natural disasters including traffic restrictions caused by earthquakes, power outages, communication failures, requests from public authorities, etc.), the Company shall refund the received reservation deposit.
Except for the cases stipulated in Article 4, neither the Company nor the lessee shall make any claims against each other for the cancellation of reservations or the failure to conclude the Rental Agreement.
1. The lessee may apply for a reservation through travel agencies, partner companies, etc. (hereinafter referred to as “Agents”) that handle reservation services on behalf of the Company.
2. If the lessee applies through an Agent, any changes or cancellations to the reservation must be made through the same Agent.
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1. The lessee shall indicate the rental conditions specified in Article 2, #1, and the Company shall indicate the rental conditions in accordance with these Terms and the price list to conclude the rental agreement. However, this does not apply if there are no available rental cars or if the lessee or driver falls under any of the provisions listed in Article 8, #1 or #2.
2. When the rental agreement is concluded, the lessee shall pay the rental fee specified in Article 10, #1 to the Company.
3. In accordance with the Ministry of Land, Infrastructure, Transport, and Tourism directives, the Company will record the name, address, type of driver's license, and license number of the driver in the rental register and on the rental certificate specified in Article 13, #1, or attach a copy of the driver’s license. Therefore, when concluding the rental agreement, the Company may request the lessee to present the driver's license of the designated driver (hereinafter referred to as “the Driver”) and may ask for a copy of it. In such cases, if the lessee is the driver, they must present their own driver’s license or submit a copy, and if the lessee and the driver are different, the driver’s license of the driver must be presented or submitted.
4. When concluding the rental agreement, the Company may also request the lessee and the driver to present supplementary documents specified by the Company and may take copies of the presented documents.
5. When concluding the rental agreement, the Company may ask the lessee to provide a mobile phone number or other contact details for communication during the rental period.
6. The Company may request the lessee to pay the rental fee in cash or through another payment method, and may designate the payment method.
7. The lessee is not allowed to extend the rental period after the contract has been signed.
1. The Company may refuse to conclude the rental agreement and cancel the reservation if the lessee or the driver falls under any of the following:
2. The Company may also refuse to conclude the rental agreement if any of the following apply:
3. If any of the conditions in the previous two points apply and a reservation has already been made, the reservation will be treated as cancelled, and the lessee shall immediately pay the Company the prescribed cancellation fee. Once the cancellation fee is paid, the Company shall refund the reservation deposit to the lessee.
1. The rental agreement is concluded when the lessee pays the rental fee to the Company, and the Company hands over the rental car to the lessee. In this case, the reservation deposit will be applied toward the rental fee.
2. The handover of the car shall take place at the time and place specified in Article 2, #1.
1. The rental fee is the total of the following charges, which the Company will specify individually or provide the basis for calculation:
2. The basic fee shall be based on the rate filed with the chief of the local transportation bureau (i.e. the head of Osaka District Land Transport Bureau) at the time of the rental. If the rental fee is revised after completing a reservation as stipulated in the Terms, the price listed at the time of the reservation shall apply.
1. If the lessee wishes to change any of the rental conditions after concluding the rental agreement, they must obtain the prior consent of the Company.
2. The Company may refuse the change if it interferes with the rental operations.
1. The Company shall rent out a rental car that has been inspected and maintained in accordance with the provisions of Article 47-2 (Daily Inspection and Maintenance) and Article 48 (Periodic Inspection and Maintenance) of the Road Transport Vehicle Law.
2. The lessee or driver shall confirm that the rental car has been properly maintained through inspection of the exterior and accessories based on a separate inspection form and that the car meets the rental conditions.
3. If any maintenance issues are found during the inspection, the Company shall immediately carry out the necessary maintenance.
4. The lessee or driver shall properly install any child seats at their own responsibility, and the Company shall not be responsible for the installation of child seats.
1. When handing over the rental car, the Company shall issue the lessee or driver a rental certificate with the items stipulated by the local transportation bureau chief.
2. The lessee or driver shall carry the rental certificate during the rental period (hereinafter referred to as "during use") until the car is returned to the Company.
3. If the lessee or driver loses the rental certificate, they shall immediately notify the Company and follow its instructions.
4. When returning the rental car, the lessee or driver shall also return the rental certificate to the Company.
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1. The lessee or driver shall use and store the rental car with the duty of care of a prudent manager from the time the car is handed over to them until it is returned to the Company (hereinafter referred to as "during use").
2. If the lessee or driver uses toll roads, paid parking, or other paid services during use, the lessee or driver shall pay the fees at their own responsibility directly to the service provider.
3. If the Company receives a request for the disclosure of the lessee's personal information from a service provider due to unpaid fees or other reasons, and the rental car's license plate number and the date and time can be specified, the lessee agrees that the Company may provide the lessee's personal information to the requesting party.
The lessee or driver shall inspect the rental car before use each day in accordance with Article 47-2 of the Road Transport Vehicle Act (Daily Inspection and Maintenance) and carry out necessary maintenance.
The lessee or driver shall not engage in the following acts during use:
1. If the lessee or driver parks the rental car illegally as defined by the Road Traffic Law, they must immediately report to the police in the area, pay the parking fine, and bear any additional costs such as towing, storage, and retrieval.
2. If the Company is notified of an illegal parking violation by the police, the Company will instruct the lessee or driver to promptly move or retrieve the car, and appear at the police station before the rental period ends or as directed by the Company. If the lessee or driver does not comply, the Company may retrieve the car on its own.
3. If the rental period is exceeded due to illegal parking, the lessee shall pay additional rental fees for the extended time.
4. After completing the procedures listed in #2, the Company will confirm the violation through documents such as a traffic violation notice, payment receipt, etc., and will repeatedly instruct the lessee or driver to comply until the violation is resolved. If the lessee or driver fails to comply, the Company may terminate the rental agreement without notice and demand the immediate return of the rental car. The lessee or driver must sign a statement acknowledging the violation and agreeing to appear at the police station as the violator.
5. The Company may provide necessary cooperation to the police by submitting documents containing personal information, such as the acknowledgment and rental agreement.
6. If the Company is ordered to pay a parking fine under Article 51-4 of the Road Traffic Law in Japan, the Company will charge the lessee for the following amounts related to the parking violation (hereinafter referred to as "parking violation-related fees"). The lessee must pay these fees by the Company's specified due date. If the lessee pays the parking fine but later has it cancelled or receives a refund, the Company will refund the corresponding amount to the lessee.
7. If the lessee fails to pay the parking violation-related fees by the due date, the Company may refuse to rent cars to them in the future.
8. When the Company receives a penalty order for unpaid parking violation fines as mentioned in the previous clause, or if the borrower fails to pay the full amount of the claim stipulated in the same clause by the due date specified by the Company, we may take measures such as registering the borrower's name, date of birth, driver's license number, etc., in the information management system of the All Japan Rent-A-Car Association (hereinafter referred to as the "All Japan Rent-A-Car System"), and the lessee agrees to this.
9. If, in accordance with the provisions of #1, the borrower or the driver is required to pay a fine for illegal parking, and the lessee or driver does not comply with the company's instructions to handle the violation under #2, or does not sign the acknowledgment form under #3, the company may charge the borrower a parking violation fee (referred to as the "parking violation fee" in the next point) in an amount separately determined by the Company to cover the unpaid parking violation fine and the parking violation penalty stipulated in #5.
10.Notwithstanding the provisions of #6, if the Company receives full payment from the lessee for the parking violation fee and the costs stipulated in Item 3 of #5, the Company will refrain from registering or delete any data already registered in the All Japan Rent-A-Car System as stipulated in #6.
11. If the borrower pays the amount claimed by the company under #5 and later the borrower or driver pays the fine for the parking violation or files a lawsuit, resulting in the cancellation of the penalty order for the unpaid violation, and the Company receives a refund of the unpaid violation fine, the company will return to the borrower only the amount corresponding to the unpaid violation fine from the parking violation-related costs already paid. The same shall apply if the company charges a parking violation fee under #7.
12. If the data is registered in the All Japan Rent-A-Car System in accordance with the provisions of #6, and the penalty order for the unpaid violation fine is cancelled due to the payment of #the fine or if the company's full claim under #5 is paid, the company will delete the data registered in the All Japan Rent-A-Car System.
1. The lessee or driver agrees that the rental car may be equipped with a GPS (Global Positioning System), and that the car's current location and travel routes may be recorded in the Company's system. The Company may use this information for the following purposes:
2. The lessee or driver agrees that the company may disclose GPS data if required by law or requested by courts, administrative authorities, or other public agencies.
1. The lessee or driver agrees that the rental car may be equipped with a dash camera, and driving conditions may be recorded. The Company may use this data for the following purposes:
2. The lessee and the driver agree that, if the Company is required to disclose information recorded by the dashcam in the previous section based on legal requirements or if a disclosure request or order is received from a court, administrative body, or other public authority, the company may disclose such information to the necessary extent.
3. The lessee and the driver agree that the rental car may be equipped with a vehicle telecommunication system standard provided by the automobile manufacturer, and that the automobile manufacturer and automobile dealers, etc. (hereinafter referred to as "automobile manufacturers, etc.") may obtain information about the vehicle's condition (such as operation data, location data, control data, fault data, etc.) from the vehicle telecommunication system for the purposes of vehicle operation support services, vehicle maintenance support services, or other purposes made public by the automobile manufacturers, etc.
4. The lessee and the driver agree that the Company may receive the vehicle condition information from the automobile manufacturers, etc., and use it for the purposes listed in #1.
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1. The lessee or the driver shall return the rental car to the designated return location by the end of the rental period.
2. If the lessee or the driver violates the provisions of the previous point, the lessee shall compensate the Company for any damages incurred as a result.
3. In cases where the lessee or the driver is unable to return the rental car within the rental period due to natural disasters or other force majeure, the lessee and the driver shall not be held responsible for any damages caused to the company. In such cases, the lessee or the driver must immediately contact the company and follow its instructions.
1. The lessee or the driver shall return the rental car in the presence of the Company’s representative. In such cases, the vehicle must be returned in the same condition as when it was handed over, excluding normal wear and tear from regular use.
2. The lessee or the driver must confirm that no personal belongings of the lessee, the driver, or any passengers remain inside the vehicle before returning it.
1. If the lessee or the driver extends the rental period in accordance with Article 11, #1 of these Terms, the lessee shall pay the total amount of the following fees (hereinafter referred to as "extension fees") to the company at the time of returning the vehicle:
2. If the lessee or the driver extends the rental period or changes the return location due to unavoidable circumstances, they must contact and obtain approval from the rental office before the original return deadline. If the lessee exceeds the rental period without obtaining approval, they shall pay a penalty fee of 100,000 yen in addition to the extension fees stipulated in the previous point.
3. If any unpaid amounts (including extension fees, penalties for changing the return location, etc.) remain at the time of vehicle return, the lessee or the driver must immediately pay these outstanding amounts to the company.
4. If the fuel (e.g., gasoline) has not been replenished upon return, the lessee or the driver must pay the amount calculated based on the distance driven, according to the company's prescribed conversion table (hereinafter referred to as "fuel adjustment fee"), immediately upon return of the vehicle.
1. If the lessee changes the designated return location in accordance with Article 11, #1, the lessee shall bear the costs necessary for vehicle transport resulting from the change of return location.
2. If the lessee returns the rental car to a location other than the designated return location without the Company's approval as per Article 11, #1, the lessee shall pay a penalty for changing the return location, calculated as follows:
3. Return Location Change Penalty = Cost of vehicle transport resulting from the change × 200%
1. If the lessee or the driver does not return the rental car to the designated return location after the rental period has ended, fails to respond to the company's request for return, or if the lessee's whereabouts are unknown, the company may take legal action, such as filing a criminal complaint. Additionally, the company may report the non-return to the All Japan Rent-a-Car Association and register the incident in its system, to which the lessee hereby agrees.
2. If the situation described in the previous point occurs, the Company may take necessary actions to confirm the whereabouts of the rental car, such as conducting inquiries with the lessee's or driver's family, relatives, workplace, and other related parties, or activating the vehicle's GPS system.
3. In such cases, the lessee shall be responsible not only for compensating the company for any damages but also for bearing the costs incurred in recovering the rental car and conducting a search for the lessee or driver.
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1. The lessee or the driver shall immediately stop operating the rental car upon detecting any abnormalities or breakdowns during use, promptly contact the Company, and follow the company’s instructions.
2. If the abnormality or breakdown mentioned in the previous point is due to the intentional act or negligence of the lessee or driver, the lessee shall be responsible for compensating the Company for damages (including the costs of retrieving and repairing the rental car), in accordance with Article 27 of these terms.
3. If the breakdown existed due to a defect present before the rental was provided to the lessee, the Company shall offer a replacement rental car to the lessee.
4. If the lessee does not receive the replacement rental car mentioned in the previous point, or if the Company cannot provide a replacement, the rental agreement shall be terminated, and the Company shall refund the lessee the remaining balance of the rental fee, after deducting the amount corresponding to the period from the start of the rental to the termination of the rental agreement.
1. If an accident involving the rental car occurs during use, the lessee or the driver shall immediately stop operating the vehicle, take all legally required actions regardless of the scale of the accident, and implement the following measures:
2. In addition to the above measures, the lessee or the driver shall be responsible for managing and resolving the accident on their own.
3. The company shall provide advice to the lessee or driver regarding the handling of the accident and shall cooperate in resolving the issue.
If the rental car is stolen or otherwise damaged during use, the lessee or the driver shall immediately take the following measures:
1. In the event that the rental car becomes unusable due to a breakdown, accident, theft, or any other cause (hereinafter referred to as "breakdown, etc."), the rental agreement shall be terminated.
2. In the case outlined in the previous point, the lessee shall bear the costs of retrieving and repairing the rental car, and the company shall not refund any portion of the received rental fees. However, this does not apply if the breakdown, etc., is due to reasons stated in #3 or #5.
3. If the accident occurs due to reasons not attributable to either the lessee, driver, or the company, the company shall refund the lessee the remaining balance of the rental fees and exemption compensation fees, after deducting the amount corresponding to the period from the start of the rental to the termination of the rental agreement.
4. Except for the measures outlined in this article, the lessee or the driver shall not be entitled to make any claims against the company for damages arising from the inability to use the rental car.
5. If the breakdown occurs due to reasons not attributable to either the lessee, driver, or the company, the company shall refund the remaining balance of the rental fees after deducting the amount corresponding to the period from the start of the rental to the termination of the rental agreement.
6. Except for the measures outlined in this article, the lessee shall not be entitled to make any claims against the company for damages arising from the inability to use the rental car, unless the breakdown, etc., occurred due to the company's intentional act or gross negligence.
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1. The lessee shall compensate for any damage caused to the rental car by the lessee or driver during the use of the rental car. However, this does not apply to damage caused by reasons not attributable to the lessee or driver.
2. If the lessee is liable for damages as described in the previous point, the lessee shall compensate for the damages or pay business indemnity as outlined in the price list for the company's inability to use the rental car due to accidents, theft, breakdowns, soiling, unpleasant odors, etc.
3. If the lessee or driver causes damage to a third party or the company due to their intentional acts or negligence during the use of the rental car, they shall compensate for such damages.
1. In the event the lessee or driver is liable for compensation as per #1 and #3 of the previous article, insurance or compensation as per the damage insurance contract concluded by the company for the rental car or as per the company’s compensation system will be paid within the following limits:
(1) Personal Liability: Unlimited per person (includes automobile liability insurance)
(2) Property Damage Liability: Unlimited per accident (deductible amount of 50,000 yen)
(3) Vehicle Damage: 5,000,000 yen per person (deductible amount of 50,000 yen)
(4) Personal Injury Compensation: Unlimited (coverage only during the ride)
2. Insurance or compensation payments will not be made if the damages fall under any of the exemption causes specified in the insurance policy or compensation system.
3. In cases where the lessee violates the rental agreement, insurance or compensation payments as specified in #1 will not be made.
4. Any damages not covered by insurance or exceeding the compensation limits shall be fully borne by the lessee or driver.
5. If the company pays the damages that should have been borne by the lessee or driver, the lessee or driver shall immediately reimburse the company for the amount paid.
6. The deductible amounts specified in Sections 1 and 2 of this article shall be borne by the lessee or driver. However, if the lessee has subscribed to the Deductible Compensation System at the time of the rental contract and paid the required fee, and the accident does not fall under accidents that were not reported to the police or the company, accidents not covered by insurance, accidents caused by the lessee extending the rental period without approval, or any accidents described in Article 8, #1, Clauses 1-4 or Article 16, the company shall bear the deductible amount.
7. Damage caused by negligence during driving off public roads (such as on circuits), on rough roads, or during motor races, or caused by reckless driving, may not be covered by insurance, and the full amount may be borne by the lessee or driver.
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1. The company may terminate the rental agreement without any prior notice or demand and request the immediate return of the rental car if the lessee or driver violates this agreement during the rental period or falls under any of the provisions of Article 9, #1. In such a case, the company shall refund the lessee the remaining balance of the rental fee after deducting the amount corresponding to the period from the start of the rental to the termination of the agreement.
2. If the lessee falls under the previous point, they shall compensate for any damages incurred by the Company.
1. The lessee may terminate the rental agreement even during the use of the vehicle, provided that they obtain the Company's consent and pay the mid-term cancellation fee as specified in the next section. In such cases, unless otherwise specified by separate provisions, the company shall refund the remaining balance of the rental fee after deducting the rental fee for the period from the start of the rental until the return of the vehicle.
2. If the lessee terminates the agreement as described in the previous point, they must pay the following mid-term cancellation fee to the Company. Mid-Term Cancellation Fee = {(Basic Fee corresponding to the rental agreement period) – (Basic Fee corresponding to the period from the start of the rental until the return)} × 50%
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1. The purposes for which the company collects and uses the lessee's or driver's personal information are as follows:
2. If the company collects personal information of the lessee or driver for purposes not listed in the above items, the company will clearly specify the purpose of use in advance.
The lessee agrees that, in the following cases, their personal information, including name, date of birth, driver's license number, etc., may be registered in the All Rent-a-Car System for a period not exceeding seven years, and that such information may be used by the General Incorporated Association Japan Rent-A-Car Association, its affiliated regional rent-a-car associations, and member rent-a-car businesses for screening purposes when concluding rental agreements:
If the driver falls under item 3 in the previous point, the driver's personal information, including name, date of birth, and driver's license number, may be registered in the All Rent-a-Car System for a period not exceeding seven years, and will be used by rent-a-car businesses for screening purposes when concluding rental agreements.
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If the company has a monetary obligation to the lessee under this agreement, the company may set it off against any monetary obligation the lessee owes to the company at any time.
The lessee shall pay the consumption tax (including local consumption tax) applicable to transactions under this agreement to the company.
If the lessee or the company fails to fulfill their monetary obligations under this agreement, they shall pay the other party late payment interest at an annual rate of 14.6%.
If there is any discrepancy between the content of the Japanese terms and conditions and the translated foreign language terms and conditions, the Japanese version shall take precedence.
1. The company may separately establish detailed regulations for this agreement, and such detailed regulations shall have the same effect as this agreement.
2. The company will post these regulations at its business locations and include them in company-issued brochures and price lists. The same applies when changes are made.
1. The company shall make efforts to provide clear and easy-to-understand information to the lessee before the rental regarding important matters such as the lessee's liability for damages and business indemnity, the content and conditions of the company's insurance or compensation system, and the procedures the lessee must take in case of breakdown, accident, theft, illegal parking, or delay in returning the vehicle.
2. The lessee shall make efforts to understand the contents of the terms and conditions.
The company shall present the terms and conditions to the lessee in one of the following ways:
Additionally, the Company will provide an overview of the terms and conditions in company-issued brochures, price lists, etc. The same applies when changes are made.
The Company may amend these terms and conditions. When the terms and conditions are amended, the Company will notify the lessee of the changes, the content of the amended terms, and the effective date of the amendments by posting them on the company’s website or by other appropriate means.
The rental agreement, as well as all acts related to the rental and actions incidental to it, shall be governed by and construed in accordance with the laws of Japan.
In the event of a dispute regarding the rights and obligations under this agreement, the summary court with jurisdiction over the location of the Company’s head office shall be the agreed jurisdictional court, regardless of the amount of the claim.
These terms and conditions shall come into effect on the date of approval.
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